Seafarers' Advice & Information Line (SAIL)



Charity Number: 1064404

Address: 30 King William Walk, Greenwich, London

Postcode: SE10 9HU

Phone: 0800 160 1842




Summary: Seafarers' Advice and Information Line (SAIL) is a free advice service for seafarers across the UK. It is part of Citizens Advice. We provide phone and email advice on a wide range of issues including benefits and much more. We have 7 professional advisers. We can help anyone who has ever worked at sea, and their widows and dependants. The free phone number for support is open on weekdays between 10am and 4pm, with an answerphone service at all other times.

Turned down for benefits or can’t use the online checkers?
If you’ve been refused a benefit which you think you’re entitled to then you can ask for that decision to be reconsidered. There is usually a time limit for this which will be on the letter you get. Please contact us for further advice.

If your circumstances are unusual or you can’t use the online welfare benefit checkers then give us a call.




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